There have been reports of scammers pretending to be PSE&G or impersonating prominent area utilities, and threatening to turn off service for nonpayment. PSE&G urges customers to understand scammers’ tactics and do the right thing if confronted with a demand for payment: Get the truth from the real PSE&G at 800-436-PSEG (7734).
Public Service Electric & Gas warns that scammers attempt to spoof its phone numbers in attempts to obtain personal information. Many customers do not realize and return missed calls that appear to have been made from a PSE&G phone number.
“If you receive an unexpected call from PSE&G, particularly if you are not a PSE&G customer, we encourage you to hang up as it may be a scammer,” said a PSE&G source. “If you have pending business with us, such as an appointment or collection notice, call us back on the number provided on your bill or call our customer service line, 800-436-PSEG (7734) or contact us on our website through MyAccount.”
When a scammer pretends to work for PSE&G, they will often request personal data such as credit card information or account passwords. No one should give out this type of personal information. When a customer calls PSE&G to conduct account business, PSE&G has numerous secure methods for verifying customer information.
Scammers demand payment for an overdue bill and threaten service shut-off or ask for personal information to conduct a meter reading or to add discounts on the PSE&G bill, or for information related to debit and credit cards on file. Such tactics are known utility scams. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls. PSE&G would never demand a specific type of payment nor threaten immediate service termination. While there are many ways to pay a PSE&G bill, the utility only accepts credit card and prepaid card payments through Western Union Speedpay, which charges a $3.95 processing fee.
Report all scam attempts by calling your utility and Montgomery Twp. police department. You may also file a complaint with the Federal Trade Commission at www.ftc.gov/complaint. More information about scams is available at www.utilitiesunited.org and www.pseg.com/home/customer_service/bill/scam/index.jsp.